Can you ask us to delete your account data?

You can request deletion where local law permits by emailing privacy@polo138.xyz. Some wallet, security and dispute records may need to stay for a required period before we can remove them.

Reference

Your Data Choices Stay Clear

Q: How can you ask us to correct account details?

Contact live chat, WhatsApp or privacy@polo138.xyz with your username and registered phone number. We will ask you to confirm account ownership before changing contact details, password recovery data or wallet-linked records.

Your account, wallet and session data sit behind clear privacy choices before you enter Live Casino, Aviator or Royal Fishing.

Account data scopeDANA OVO GoPay QRISCookie controlsPrivacy contact path

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What This Policy Covers

polo138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy matters from the moment you create an account, add a phone number or choose DANA, OVO, GoPay or QRIS in the wallet. This Privacy Policy explains how polo138 handles registration details, login activity, payment records, device signals, cookie choices and support messages linked to

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your account. We use this data to run account checks, protect wallet activity, keep your preferences available and answer privacy requests through our service channels. Some access, data retention and request handling depends on local law, so we may ask you to confirm account ownership before
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we change or remove records. We do not sell your account data, and we keep internal access limited to staff roles that need it for account, wallet, security or service work.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach Us About Privacy Requests

Privacy questions should reach the team that can see your account status and request trail. We handle these messages every day from 09:00 to 23:00 WIB through live chat, WhatsApp and email. To protect you, we may ask for your registered phone number, last login time or a wallet reference before we change account data.

Team online

Live chat

Open live chat from the lobby footer between 09:00 and 23:00 WIB. Tell us the privacy request type, then confirm your registered phone number so we can link the message to your account safely.

WhatsApp support

Use the WhatsApp button on the account page for privacy questions that need a short reply. We may ask for your username and a recent DANA, OVO, GoPay or QRIS reference.

Email privacy desk

Send longer privacy requests to [email protected] with your username and contact number. Email is useful when you ask for correction, deletion where local law permits, or a copy of account records.

DATA HANDLING

How We Protect Account Data

Clear privacy handling starts with knowing where each record comes from. We separate registration details, wallet references, cookie signals, device activity and support messages so each team only sees what it needs.

Registration data

When you join, we collect the details needed to create and maintain your account, such as username, phone number and password data. We use them for login, account recovery and privacy request matching.

Wallet records

DANA, OVO, GoPay and QRIS activity creates payment references, timestamps and status logs. We keep those records to reconcile your wallet, trace failed transfers and answer account-specific privacy questions.

Cookie controls

Cookies help keep your session active and remember basic settings. You can change browser choices through Chrome > Settings > Privacy and security > Cookies, though some account functions may require session cookies.

Device activity

We record device type, browser version, IP signals and login time when your account is used. In your account area, check Account > Security > Active Sessions to spot unfamiliar activity.

Game privacy context

When you open Live Casino, Tree of Fortune, Aviator, Bingo or Royal Fishing, we store account-level activity needed for session records. We do not use public chat data to reveal your private wallet details.

Retention and correction

We keep account and wallet records only as long as needed for service, security, dispute handling and legal duties. Ask us to correct outdated contact details after you verify account ownership.

Common Privacy Questions Answered

These answers explain how our Privacy Policy works when you create an account, use local payment rails, browse game categories or contact support. If your question involves a specific wallet record or login event, share the account detail through chat, WhatsApp or email so we can check the correct record.

We collect the details needed to create and protect your account, including username, phone number, password data and login records. We may also store support messages when you ask us to change account data.

Yes, we store payment references, status logs, timestamps and wallet activity linked to DANA, OVO, GoPay and QRIS. These records help us reconcile wallet balances and respond to privacy questions about transactions.

Contact live chat, WhatsApp or [email protected] with your username and registered phone number. We will ask you to confirm account ownership before changing contact details, password recovery data or wallet-linked records.

You can request deletion where local law permits by emailing [email protected]. Some wallet, security and dispute records may need to stay for a required period before we can remove them.

Cookies keep your session active, remember basic preferences and help us detect unusual login activity. You can adjust browser cookie settings, but disabling session cookies may affect account access and wallet pages.

Only service staff assigned to account, wallet, security or privacy work can see support messages tied to your request. We limit access by role and use the message trail to answer you accurately.

Go to Account > Security > Active Sessions and take a screenshot of any unfamiliar entry. Send it through live chat or WhatsApp during 09:00 to 23:00 WIB so we can check quickly.

Your Data Choices Stay Clear

Reach Us About Privacy Requests

Live chat

WhatsApp support

Email privacy desk

How We Protect Account Data

Registration data

Wallet records

Cookie controls

Device activity

Game privacy context

Retention and correction

Common Privacy Questions Answered

01 What personal data do we collect when you open an account?

02 Do we store DANA, OVO, GoPay or QRIS records?

03 How can you ask us to correct account details?

04 Can you ask us to delete your account data?

05 How do cookies affect your account privacy?

06 Who can see your support messages?

07 How do you report unfamiliar login activity?

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